CASA of Hidalgo County Inc.
1001 S. 10th Ave.
Edinburg, Texas 78539
COMMUNITY MEMBER GRIEVANCE PLAN
It is CASA of Hidalgo, Inc.’s policy to be professional and responsive at all times, however, issues can arise. If you are unable to resolve the situation with the community member, the next step is to call and speak with the Executive Director at CASA of Hidalgo County, Inc. at (956) 381-0346. If informal attempts fail to resolve the issue, a formal grievance can be filed.
If the grievance concerns the community member, please send a letter, along with supporting documents to:
Veronica Whitacre, Executive Director
1001 S. 10th Ave, Edinburg, Tx 78539
If the grievance pertains to the Executive Director, please send a letter, along with supporting documents addressed to:
Chairperson, Emilio Santos, CASA Board of Directors
1001 S. 10th Ave. Edinburg, Tx 78539